Operational Excellence Essentials: FREE Taster Session

Operational Excellence Essentials: FREE Taster Session This two hour taster session is specifically designed for people like you who need to improve their operational / process capability. Whether it’s to improve quality, redesign your processes / services or to begin your Lean journey then this session is for you! This session will give you anContinue reading “Operational Excellence Essentials: FREE Taster Session”

Effective stakeholder engagement is more about being a critical friend

I wrote a post a few days on LinkedIn about the secret to successful change. I wanted to follow that up with what I consider is a sure way to hinder robust change; that of how you engage with your key stakeholders. To be more precise not to confuse effective stakeholder engagement with ‘sucking up’Continue reading “Effective stakeholder engagement is more about being a critical friend”

Become a Lean, mean, quality improvement machine

Lean and quality improvement are an excellent way to drive operational excellence across your organisation, empower staff in process improvement and drive customer satisfaction. The thought of quality improvement can be daunting as you’re ‘really busy’, and ‘it’s just not the right time to be thinking about an improvement project’.