Operational Excellence Essentials: FREE Taster Session This two hour taster session is specifically designed for people like you who need to improve their operational / process capability. Whether it’s to improve quality, redesign your processes / services or to begin your Lean journey then this session is for you! This session will give you anContinue reading “Operational Excellence Essentials: FREE Taster Session”
Process change is easy, right? You have lots of spare cash to invest in change, process quality has never been an issue, you’ve got all the time and energy to do what’s required and the risk of alienating your workforce doesn’t worry you in the slightest!
I wrote a post a few days on LinkedIn about the secret to successful change. I wanted to follow that up with what I consider is a sure way to hinder robust change; that of how you engage with your key stakeholders. To be more precise not to confuse effective stakeholder engagement with ‘sucking up’Continue reading “Effective stakeholder engagement is more about being a critical friend”
How quickly time flies. It’s already been a year since I commenced associate work with Deloitte Risk Advisory in Birmingham. I’ve enjoyed it so much that I’ve accepted an extension for another year at Deloitte.
What is this thing called Lean? The science of Lean could help you improve your business, drive quality and delivery performance to customers, reduce business costs and empower your workforce towards a culture of continuous improvement. Too good to be true, it doesn’t have to be?
Lean and quality improvement are an excellent way to drive operational excellence across your organisation, empower staff in process improvement and drive customer satisfaction. The thought of quality improvement can be daunting as you’re ‘really busy’, and ‘it’s just not the right time to be thinking about an improvement project’.